Yes please our phones are genuine and original that is why we give a 6 months guarantee on each so that incase you find otherwise you can just come back to us and we either replace it or refund.

A UK used phone is usually a phone that was previously owned in the UK but still good as new without a box and accessories.

Yes, we do give a six months guarantee on the UK used phones. We strongly recommend that you contact us within 4 days in the event of the device having an issue.

Absolutely yes, you can return the device incase of a fault (this does not cover instances where the owner damaged the device.) within 7 days and either a return or a refund will be issued as soon as we can.

These devices are good as new and you are free to pass by the shop anytime to check and confirm this claim.

Yes, we do deliveries in all parts of the country through public transport means ie taxi or bus, for example in Mbarara we use GLOBAL BUSES to deliver items and they usually reach within 5 to 6 hours. From there you are expected to pick the item from the BUS OFFICE or PARK. The fee is usually set by the Bus/taxi offices and are communicated to you. Then you will be required to make payment for the items before the item is left with the bus office. Once payment is done, the Bus/Taxi offices will be required to confirm to you that the item is indeed in the package and the time you will pick it.

Yes, we do exchanges / swap for any device as long as it's not damaged or if you are willing to cover the expenses that will be required for your device to be fixed on top of the TOP UP that you will be offering for the other device you are swapping for. Additionally, proof of ownership of your device will be required. We wll also require clear pictures of your device. (both front and back) and any additional information about the state of your device ie if the screen is damaged, touch ID/face ID not working, faulty part etc since we base on those to determine the market valueof your device before we can assess how much will be needed for top up.

We have tried to offer the best prices to you but incase you have an offer for any device on our platform, feel free to fill in this form and we shall get back to you.

Yes, most UK used samsung devices have a small black dot on the edge of the screen. This has no impact on the functionality of the device and it will continue to work 100% correctly. In certain instances a UK used samsung may not have the black dot and this case, for devices S8, S8+, S9 it shall be sold to you at the same price but this may not be the case for devices S9+ and newer as most of these are new but without the box packaging and accessories. Feel free to fill in this form and we shall be contacting you to answer your questions.

Yes, iphones come with with a fully functional Face ID for the iphone X upwards or Touch ID for the 8+ and lower, in cases where it is faulty, the price will be lower compared to the one with the Face ID or Touch ID and it will be indicated in the device description.

Yes, whereas UK used devices do not come with accessories, For convenience we have decided to include an original Fast charging cable for our dear clients.

Yes, we do give discounts ocassionally and these promotions will be communicated via email, SMS or through PUSH notifications which by the way we encourage you to turn on so that you do not miss out.

No, for now we do not give out devices on loan or anything related to that but we are working on something in that line and we shall be communicating when that service is ready.

Yes, there's a program we are working on to enable anyone work with us so that they earn an extra income. Please fill in the help form with your details and we will get to you as soon as possible.